Prima Park Hotel Jerusalem

Great staff who were very responsive. The mini fridge in my room was not getting cold enough to keep my food from going bad. I called for a replacement and they got me a different one right away. The replacement worked but was old and not level and had some broken parts inside. The room was clean for the most part although the (vinyl plank) floor did not seem like it had been mopped clean as my slippers were a bit dirty after walking on it. Because the staff was great and all my needs were quickly met I would rate that as a 10. The other less concerning things I would rate at about an 8.

Everything was nice.It was much more than I expected.Front desk and hotel staff was very kind and helpful.The food was excellent. I received a phone call everyday asking how is my stay there and if I needed help with anything. Each morning the front desk ordered a taxi for me. Front desk was also very helpful when it came down to going to the different tour sites and riding public transportation.

Staff without exception were extremely friendly and accommodating! Nice food in the buffet Great location for tourism, right near light rail Cozy beds with nice duvets

We stayed total 13 days & initially thot we might want to try different hotel, not sure of transport convenience. However, after 2 days, we are most happy to stay on, super easy 3min walk to Light Rail Kiryat Moshe, tht's one stop from Central Stn & all the popular places incl. Old City, Mahane Yehuda & Jaffa St/Ben Yehuda, Mt. Hertzl (Yad Vashem)..... Just buy the Rav Kav (travel card) from Central Stn. Excellent customer service, generally most staff seeks to fulfill/accomodate our requests. Prompt outreach via email communications even prior to our arrival & our requests were taken into account by Michael Feigin, Reception Manager. Front desk staff Shereen was helpful & seemed to know our requests upon check-in. Staff Imad,, gv a call as soon as we were in our room to check if all was ok, & called almost daily. He sent via Staff Morsi a large bouquet of cheerful balloons to celebrate my husb & my 33rd wedding anniversary, compliments of hotel. The food is good especially the Shabbat meals, which we enjoyed with the wonderful atmosphere of local & foreign patrons. The hotel is clean & peaceful. Staff Morsi & Khaled particularly hv extended very warm middle eastern hospitality and always checking if everything is alright and if they can help in any way. Staff Walid @ restaurant ws very helpful and patient & prompt to sort out a mix up re payment of meals with Imad's help. Khaled deserves special mention, as he went out of his way to help us with a specific need, from a sincere heart. All staff from frontdesk to restaurant to housekeeping (especially Olay), are helpful & speaks English. The internet works very well too. We happy to hv the synagogue for times of prayer. We love the lively diversity of guests from different nations that we get to meet daily. We will definitely like to return to this hotel & recommend it as well. Blessings to Prima Park Hotel for their great service efforts!

My stay at Prima Park was perfect. The service from the entire hotel staff was perfect. From reception to check-out. Perfect breakfast, with numerous options, complete, quality food and excellent service. Clean rooms, some pampering waiting for us when we got to the room. Staff very polite and helpful. My family needed some things out of the ordinary, and the hotel understood our situation and went out of their way to accommodate us, even though they were out of the ordinary. I am very grateful to the Prima Park team and also its management. I definitely recommend the hotel without a doubt!